Stores Operative

Stores Operative

We’re looking for a proactive and customer-focused Stores Operative to join our busy Jaguar Land Rover team.

This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.

We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.

• Assisting customers via phone, email and in person with parts enquiries and orders.
• Advising customers on the correct parts for their vehicle based on technical knowledge.
• Providing quotes and discussing availability, pricing and delivery timelines.
• Processing payments and updating customers throughout the order journey.
• Managing stock levels, processing returns and keeping the stock system up to date.
• Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.

• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Confident IT user with the ability to learn new systems.
• A good technical understanding of vehicles and vehicle parts.
• A team player with a strong work ethic and a customer-first approach.
• Previous experience in a similar role is beneficial, but full training will be provided.

• Market-leading salary plus performance-related bonus
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits:
  Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget.

With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.

• Confident IT user with the ability to learn new systems
• Strong organisation and attention to detail
• Excellent communication and interpersonal skills

• Previous experience in a similar role is beneficial, but full training will be provided

• Managing Upsell Activities
• Rapport Building
• Client Relationship Management
• Time Management/Organisational skills
• Teamwork