Technical Support Engineer

Technical Support Engineer (Product Solutions) – Dungannon (Global Travel Required)

Vickerstock are working in partnership with a leading manufacturer of waste management and recycling equipment to recruit a Technical Support Engineer.

Reporting to the Product Solutions Manager, you will become the technical authority for a range of industry-leading machinery, providing expert support to customers, dealers and internal service teams while helping to drive engineering excellence across the business.

• Competitive salary.
• Overtime and international travel allowances.
• Ongoing technical training and professional development.
• Exposure to next-generation recycling and waste management technologies.
• Opportunities for international travel and career progression within a growing engineering business.

• Supporting the Customer Care team by troubleshooting technical issues and coordinating service and breakdown activities.
• Travelling to customer and dealer sites throughout the UK and internationally to carry out diagnostics, repairs, commissioning and technical support.
• Planning complex machinery installations, including reviewing technical drawings, identifying resource requirements and developing installation schedules.
• Diagnosing and resolving faults across integrated mechanical, hydraulic and electrical systems.
• Delivering technical training and mentoring to internal Field Service Engineers and international dealer networks.
• Recording recurring equipment issues and working closely with the Product Solutions Manager to support product improvements and engineering development initiatives.

• Degree, HND or recognised apprenticeship in Mechanical, Electrical or Mechatronics Engineering.
• At least 3 years' experience working on industrial or heavy‑duty machinery.
• Strong fault‑finding experience across hydraulic systems including pumps, valves and cylinders.
• Experience diagnosing and repairing electrical control systems including PLCs, relays and associated wiring.
• Experience planning and supporting complex machinery installations.
• Excellent communication skills with the ability to explain technical information to both technical and non‑technical audiences.
• A full driving licence and valid passport with the flexibility to travel internationally when required.

Experience working with waste management equipment, balers, compactors or similar heavy industrial machinery would be highly advantageous.

• Experience delivering technical training or mentoring.
• Hydraulic (Fluid Power) or Electrical Safety certifications.
• Experience using CRM or Field Service Management software to manage service activities and reporting.

If you are an engineer who enjoys solving complex technical problems, supporting customers across the globe, and playing a key role in product development and continuous improvement, this could be the role for you.