Service Engineer

Mallaghan is a rapidly growing global manufacturer of Airport Ground Support Equipment, providing a broad range of specialized vehicles and systems to airlines and ground handling companies worldwide. The company is committed to delivering best-in-class, high-quality products that serve a diverse marketplace and adhere to IATA regulations and EC Directives. Mallaghan maintains ISO 9001:2008 certification and prioritizes compliance with all relevant regulatory bodies for GSE manufacturing.

Its product portfolio includes catering and cabin cleaning trucks, passenger stairs, service trucks, medical lifts, baggage handling systems, maintenance platforms, rapid delivery vehicles, and deicers. Strong after-sales support in parts, service, commissioning, training, warranty, and technical backup is a core part of Mallaghan’s customer commitment.

In this role, the Service Engineer will perform maintenance, repair, and commissioning of Mallaghan Airport Ground Support Equipment at customer locations and on company premises. Typical day-to-day tasks include diagnosing mechanical, electrical, and hydraulic issues, carrying out corrective and preventive maintenance, and providing technical support and guidance to customers and internal teams. The Service Engineer will document service activities, complete reports, and ensure all work complies with safety standards and regulatory requirements.

This role also involves collaborating with the after-sales team to support training, warranty work, and ongoing equipment performance improvements.

• Install and commission Mallaghan Ground Support Equipment
• Maintain and service our product range.
• Fix any problems that are within warranty.
• Report any warranty issues back to office.
• Provide supervisory and technical support to colleagues and communicate with staff at all levels.
• Ensure that guidelines and standards of work expected by Mallaghan are understood and met.
• Ensure that follow-up work requirements are referred back to the appropriate staff within Mallaghan to enable necessary action and recommendations to clients.
• Maintain a professional appearance and manner at all times, consistent with client and company expectations, and in doing so help to promote the image of the Company.
• Set a good example to colleagues by observing and obeying all company rules and regulations, complying with all site regulations, and safeguarding Company property.
• Set a good example to colleagues by completing all necessary Company documentation punctually and in accordance with any guidelines or schedules issued (including Time Sheets, Staff Expense Claims, site reports, etc.).
• Attend all training courses and meetings as required by Mallaghan
• Provide support and co-operation to the management and to colleagues, and be prepared and willing to help and contribute to the success of the company at all times;
• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
• Adherence to our ISO 9001 Quality management system.
• Adherence to company health and safety procedures.
• Maintain a clean and tidy works area

• Proven technical competence and experience with equipment maintenance.
• The ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions.
• Previous experience of working within a service organisation.
• Relevant industry experience or experience from a similar industry and ability to learn new systems.
• Has proven literacy and numeracy skills
• Qualified in an engineering or IT discipline, or hands on engineering experience in electro-mechanical engineering.
• Communication
  - Able to communicate problems/issues at all team members
• Initiative
  - Ability to work on their own or as part of their team
• Versatility/Adaptability
  - Ability to adjust to change e.g. job machine/process
• Problem Solving
  - Ability to fault find, trouble shoot, diagnose and resolve issues
• Quality
  - Comply with quality regulations & standards, attention to detail
• Available to work flexible hours when required with notice