IT Support Technician

MCS Group | Your Specialist Recruitment Consultancy provided pay range

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Title
: IT Support Technician
- Dungannon - Up to £33k DOE

A growing multi-site business in Dungannon is hiring an IT Support Technician to strengthen its onsite IT function. This is a hands‑on role in a fast‑paced environment where technology is central to operations. You'll support users day‑to‑day while contributing to ongoing improvements as the organisation scales.

The Role

You will be the go‑to technical support resource across a busy multi‑site environment, ensuring systems run smoothly and users are well supported. This is a true all‑rounder position suited to someone who enjoys variety, troubleshooting, and learning bespoke systems.

What you'll be working with

• Active Directory administration (on‑prem)
• Microsoft 365 / Office 365 support (hybrid)
• Endpoint management (Manage Engine or similar)
• Power Automate workflows and process automation exposure
• Hardware troubleshooting and general end‑user support
• Supporting a manufacturing/warehouse user base (onsite, hands‑on)

What we're looking for

• Proven 1st/2nd line IT Support experience
• Strong troubleshooting and diagnostic mindset (common sense, logical thinking, proactive approach)
• Comfortable supporting Microsoft ecosystem technologies (AD, M365, hybrid environments)
• Confident communicator with non‑technical users
• Happy to work onsite in Dungannon (5 days per week initially - 1 Day WFH after 6 months)

Package and benefits

• Salary up to £33,000 DOE
• Permanent, long‑term opportunity with progression potential
• Modern tech environment and a role with genuine variety
• 39‑hour working week, onsite in Dungannon
• Working pattern options:
  • 09:00-17:30 Mon‑Thu, 09:00-16:30 Fri
  • Or 08:30 start with flexibility to bank hours for a half‑day (team‑coordinated)
• No regular out‑of‑hours

Process

• In‑person interview onsite in Dungannon (scenario/problem‑solving based)
• Second‑stage onsite sign‑off meeting + references checked before offer

To speak in absolute confidence about this opportunity, please send an up‑to‑date CV via the link provided, or contact Daire O'Connor at MCS Group:

d.oconnors
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.