Workplace Facilitator

Position: Workplace Experience Facilitator
Company description:
Water Utility Company based in Yorkshire region of England.

Job description:

Workplace Experience Facilitator – 12 month Fixed Term Contract Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
• We offer a competitive salary, depending on experience £28,015 - £34,571.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Workplace Experience Facilitator progression plan.
• 25 days annual leave plus bank holidays – plus an extra two wellness days!
• Life assurance cover of 4 times pensionable salary.
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more! Location :
This role is based at our head office in Leeds Valley Park. This role will also require travel to different sites. Work type: 12 month fixed term contract full time working 37 hours per week, Monday – Friday between a working window of 7:30am-5:15pm. We have an exciting opportunity for two Workplace Experience Facilitator's to join the team at Yorkshire Water.

Could this be you? What we do! Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away.

But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

The Land & Property team are a key part of how we plan to meet the changing expectations of customers and regulators. You will deliver an efficient Workplace Experience Service function, this includes managing Reception, Helpdesk and Mail room services. You will be the first point of contact for all building users, visitors and contractors for both physical attendance and dealing with service system requests and email queries.

Where you fit in! As our Workplace Experience Facilitator you will;
• Act as part of a Team of prime facilitator's for all reported issues/concerns and queries between all parties. (Visitors, building users, Contractors & Building Control Team).
• Coordinate internal and external resources as necessary.
• Manage all site booking in/out protocols, including induction processes for visitors/contractors attending site.
• Ensure all incidents/requests reported are logged and raised on our service user system- SAM and dealt with in a professional and efficient manner, providing feedback and updates as required.
• Be responsible for mail management controls – Receipt, distribution, and processing, including franking and bagging external mail collections and processing courier requests.
• Answer incoming phone calls in a timely and professional manner; determine the purpose of the call; take ownership of queries and provide correct information. What skills & qualifications you will need:
• Previous experience of working in a customer facing environment, passionate about…