Crematorium & Cemetery Manager

Crematorium & Cemetery Manager Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis 40 hours per week Our core operating hours are between 6am 10pm daily, so the ability to work flexibly across 5 days of the week will be required £52,000 - £60,000 per annum  Company performance bonus  Benefits Permanent role Forest Park Cemetery & Crematorium Have you always wanted to use your transferable Leadership skills in a role where what you do can truly make a difference every day?

Would you enjoy leading a close-knit team with a sense of camaraderie not found in a generic job? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our employees, you might not have considered our industry before, however with ongoing growth and passionate collaborative colleagues, you will find it one of the most varied and rewarding opportunities you could ever imagine.

The role Leading one of our sites means a genuine opportunity to make your mark at a local level. Our crematoria provide a crucial service to the local communities that we serve, and its a privilege to provide the space for families to reflect and remember their loved ones all year round, not just on the day of a service.

Youll have full ownership of the sites management, including day-to-day operations, performance and P&L. Alongside developing your team and shaping a culture that reflects our values, youll help maintain our reputation for quality and exceptional care and build strong relationships with families and Funeral Directors who rely on our expertise when it matters most. The services we provide continue to change and adapt to the ever-growing call for more choice when it comes to a final goodbye and no two days will be the same as each family and service are uniquely personal.

Your ideas and creativity will also help shape the individuality of your site, some of our Crematorium Managers have implemented bee hives, wildflower meadows, animal habitats, regular quiz nights and coffee mornings to name but a few! We combine strong commercial awareness with a deeply caring approach, ensuring every decision supports both the future sustainability of our services and that families are at the heart of everything we do.

When you join us, its an opportunity to be a part of something truly meaningful and significant. Additional detail about the role:
People Lead the site team to deliver best in class service to the bereaved and funeral director partners. Lead and manage site team in all aspects of day-to-day activity including monitoring performance in relation to KPIs and budget, ongoing development, and recruitment. Collaborative working and communication with all support functions. Role model for our vision, values and leadership behaviours. Quality Deliver the highest standards of quality in compliance and services, ensuring all services adhere to Westerleigh standards, policy and relevant legislation.

Maintenance and development of cemetery, liaising with grave diggers and grounds teams to ensure burials are carried out to the highest standard (for sites with cemetery) Contribute to innovation and improved practice for site and within the wider division and across cemetery operations. Monitor customer feedback. Deliver the highest standards of health and safety. Business Responsibility for the commercial performance of your site.

Drive improvements in volume through active pursuit of new opportunities and building relationships both in and out of normal catchment area. Optimise the efficient use of site staff, facilities equipment, supplies, consumables and support services. Contribute to annual pricing and budgeting activities and manage the processes for the site. Develop and nurture relationships with external stakeholders and customers including Funeral Directors and local community individuals/groups to develop new / additional business and promote the Westerleigh and site brand.

Support group projects as required. Ensure…