Parts Advisor

We're looking for a proactive and customer-focused Parts Advisor to join our busy JLR (Jaguar Land Rover) team. This varied and rewarding role involves working closely with both customers and our internal Workshop team. You'll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.

We would love to hear from you if you have experience in a warehouse, stores or customer facing environment. What You'll Be Doing:
Assisting customers via phone, email and in person with parts enquiries and orders. Advising customers on the correct parts for their vehicle based on technical knowledge. Providing quotes and discussing availability, pricing and delivery timelines. Processing payments and updating customers throughout the order journey. Managing stock levels, processing returns and keeping the stock system up to date. Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.

What We're Looking For:

Excellent communication and interpersonal skills. Strong organisation and attention to detail. Confident IT user with the ability to learn new systems. A good technical understanding of vehicles and vehicle parts. A team player with a strong work ethic and a customer-first approach. Previous experience in a similar role is beneficial, but full training will be provided. Employee Benefits Supporting our people at work and beyond.

30 Days' Holiday - increasing with long service Health Cash Back Scheme Employee Assistance Programme - including GP Anytime Enhanced Maternity & Paternity Pay Pension Provision & Life Assurance Access to Discounted Private Medical Cover Retail Discounts through Benefit Hub Cycle to Work Scheme Kingsbridge Diamond Membership Club Continuous Development & Learning This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process. Donnelly Group is an equal opportunities employer. Apply now and take the next step in your career with Donnelly Group! To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.