Sales Administrator

Job:
Sales Administrator

Location:

Engineering & Manufacturing Facility

Shift: Days

Hours:

Monday to Friday, 8:00am – 1:30pm ( part time)

Location:

Dungannon

Contract:

Temp to perm

We are looking for an organised and motivated Sales Administrator to join a busy engineering and manufacturing business. This is an excellent opportunity for someone with previous administration or customer service experience within a manufacturing environment who enjoys working in a fast-paced team.

Working closely with the Production Planner and other internal departments, you will play an important role in ensuring customer orders are processed efficiently while supporting the smooth day-to-day operation of the sales and production planning functions.

• Accurately process customer orders and ensure all information is entered correctly.
• Produce quotations, invoices and other sales documentation.
• Maintain and update customer records using internal systems.
• Respond to customer enquiries in a professional and timely manner via telephone and email.
• Liaise with production, logistics and finance teams to ensure orders are delivered on schedule.
• Monitor customer orders from receipt through to dispatch, providing regular progress updates.
• Support the sales team by preparing reports and assisting with administrative tasks.
• Resolve customer queries and issues promptly, escalating where necessary.
• Ensure all work is completed in line with company procedures, quality standards and health and safety requirements.
• Carry out any other reasonable duties as requested by management.

The successful applicant will have:

• GCSEs (or equivalent) in English and Maths.
• At least one year’s experience in a Sales Administration or Customer Service role within an engineering or manufacturing environment.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise workload effectively.
• A high level of accuracy and attention to detail.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• The ability to work independently while also contributing as part of a team.
• A positive, flexible and proactive approach to work.

• Experience using MRP or ERP systems.
• Previous experience working with CRM software.
• A good understanding of manufacturing processes and customer service expectations.

We’re looking for someone who is:

• Customer-focused and professional.
• Reliable, adaptable and committed to delivering high standards.
• Able to manage multiple tasks while meeting deadlines.
• A strong team player with a positive, can-do attitude.

This is an excellent opportunity to join a well-established engineering and manufacturing business offering a supportive working environment and the chance to become an integral part of a busy administration team.

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