Guest Service Supervisor

Job Description

260003YT

United States-Maryland-Patuxent River

Patuxent River Pay Range : $20.63 + (Depending on Experience)

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

You can expect an
unforgettable, dynamic, and competitive work environment.

We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else:

We offer a competitive
federal salary
beginning at the Non-Appropriated Fund NF-01 level + depending on experience

Did we mention, your Benefits begin on
DAY ONE
?

Accrual of paid time off at
DAY ONE

Continuity Programs for Military Spouses

Public Student Loan Forgiveness eligible
* after qualifying years of service

Tax Free shopping, worldwide, at any Navy Exchange location

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life.
Mission: YOU
.

Supervises subordinate NEXCOM Hospitality Group NHG staff responsible for daily operations of the front desk. Keeps appropriate management in chain of command abreast of situations that exceed the span of authority necessary to implement correction actions.

• Responsible for NNHG front desk operations to include lobby appearance guest service office operations etc. Required to work all shifts including holidays as scheduled. Communicates with all NHG personnel and chain of command concerning operations guest issues or situations that exceed span of authority and require elevation to immediate supervisor.
• Utilizes various modes of communication to assists guests in person via telephone email etc. to secure room reservations and or cancellations payments inquiries check-in check-out authorizing patron verification guest room assignments credit card processing express check-out etc.
• Trains associates on NHG systems standards operating procedures SOPs etc. Monitors and ensures staff completes all required annual training within designated timeframe. Completes work schedules and assigns work checks quality of work performed monitors productivity and motivates staff to improve performance and encourages further development.
• Approves disapproves leave requests documents attendance and utilizes payroll system to enter schedules annotate leave and provide General Manager with daily payroll expense report s .
• Issues room keys sorts incoming mail and messages and deposits guest valuables in safety-deposit boxes as requested. Controls inventory quantity of associates uniforms ensuring that approved uniforms and name badges are worn and maintained in proper condition.
• Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions.
• Utilizes computerized Property Management System PMS to generate reports input statistical data and reviews and monitors same for accuracy.
• Operates Point of Sale POS to record sales from convenience store if applicable or to enter daily sales transactions.
• Reconciles daily transactions of all accounts and outlets of the NHG property ensuring complete reconciliation of balances while maintaining guest service at all times. Executes night audit functions reviews audit packs and researches and where possible and applicable resolves discrepancies.…