Patient Service Representative

Overview

Maple Shade Dental of Peoria is looking for a Patient Service Representative in Dunlap, Illinois to join our clinical team by providing high level of patient care and satisfaction while operating within a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

This position is perfect for someone with a passion for providing outstanding customer service, willingness to learn, and desire to get started in the dental field. The person will support all the staff and patients in the office, answer phones, handle patient inquiries, make appointments, and assist with completion of patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and the Office Manager.

• Pay: $18–$20 per hour
• Flexible scheduling options
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient-centered practice, we invite you to submit your CV. Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and concerns according to DCA Policies
• Answering telephones
• Scheduling appointments
• Maintaining appointment book
• Confirming appointments
• Follow up on no shows/cancellations of appointments
• Register patients on sign-in sheet
• Post charges and payments to patient accounts
• Check voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

• Experience working in a dental, medical or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone
• Must have exceptional customer service skills

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.