Supervisor of Furniture Repair Technicians

Overview

Supervisor of Furniture Repair Technicians — Rooms To Go

The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes, and troubleshooting customer care conditions. As the Field Supervisor there will be varying duties for the department that are irregular, but essential. Those tasks include new-hire onboarding, performance assessments, travel, etc.

• Telematics review
• Expense reporting and technician audits
• Monitor daily services to the team
• Audit punch-detail report daily
• Ensure adherence to all company policies by team members
• Provide training in best practices, safety, and furniture repair
• Upkeep of company vehicle

• Self-motivated and action/results oriented
• 3 years Furniture repair or furniture/field service experience
• Strong staff development experience including the ability to train, coach, and motivate performance
• Excellent writing, verbal, and analytical communications skills
• Experience using Microsoft Excel, Word, PowerPoint, Outlook, Tablets, smart phone
• Familiar with RTG Customer Service Systems
• A clean driving record and the ability to pass a drug screen
• Work well independently and within a team
• Self-motivated and able to follow direction well
• A positive, customer-oriented attitude

Seffner Corporate Office CS division

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Applicants must be authorized to work in the U.S.