Personal Banker

Personal Banker I – First Bank (FBNC)

We are looking for a Personal Banker I to conduct thorough financial needs assessments and recommend the best products and services to meet customers' immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, delivering clarity and a superior customer experience.

• Coordinate the Personal Banker and Service Representative functions to deliver efficient, accurate and professional service.
• Provide transactional support to Service Area (tellers) and dual control functionality (75%).
• Open all types of personal and business accounts and prepare related documentation (25%).
• Input and close personal loan applications including DDA lines of credit and credit card applications.
• Assist customers with requests, complaints, research and follow‑up to resolve matters to their satisfaction, including deposit accounts, debit and credit cards, and other bank products or services.
• Process non‑post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any branch reporting or process.
• Be familiar with all branch security procedures, opening & closing, personnel safety, and bank procedures.
• Interface with customers via telephone or in person.
• Support multiple branch locations as needed.
• Generate and maintain profitable customer relationships to exceed financial needs and expectations.
• Achieve activity and growth goals and customer satisfaction objectives.
• Engage in outbound calling and needs assessment to generate qualified referrals for alternative products, channels and other lines of business.
• Meet or exceed all established activity goals (face‑to‑face appointments, voice‑to‑voice calls, etc.) to drive sales and referral results.
• Use basic sales skills and product knowledge, including deposit and loan products.
• Adhere to all operational, regulatory and security requirements while minimizing losses.
• Follow opening deposit account procedures, screening processes, loan application procedures, and internal audit policies.
• Complete annual compliance courses.
• Adhere to corporate policies, federal and state regulations, Bank Secrecy Act, Anti‑Money Laundering Act, and Service Excellence standards.
• Perform other duties as required.

• High school diploma or GED, or equivalent education and experience.
• Relevant experience in reception or secretarial duties in a business environment.
• Business or financial industry related education through training, school or curriculum.
• Intermediate knowledge of bank operations, products, services, laws, regulations, and policies.
• Excellent organizational and time‑management skills and ability to work with minimal supervision.
• Intermediate computer skills: terminal, PC, mainframe, word processing, spreadsheet, specialty software.
• Exceptional verbal, written and interpersonal communication skills.
• 1 to 3 years of banking experience or previous teller or customer contact/sales position.

Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license required. Must be able to stand, walk, sit and use hands and fingers. Work the required hours and days. Professional office environment with standard office equipment.

Learning, thinking, concentration, self‑control, team work, effective interaction with co‑workers and customers, discretion, judgment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Entry level

Full‑time

Finance and Sales

Banking