Medical Assistant

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The Medical Assistant is responsible for the delivery of quality care to patients within the scope of practice defined by Heart of Florida Health Center.

• High School diploma or equivalent
• State of Florida MA/ CNA Certification preferred
• Spanish fluency is desirable, but not essential.
• Ability to effectively communicate and establish collaborative relationships with physicians, patients, clinic and administrative staff, and the public.
• Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, and other sensitive materials and information.
• One (1) year of medical office, clinic, or hospital experience is preferred.
• The Medical Assistant works in a medical clinic environment, which is generally indoors in a climate-controlled environment. The working environment may change somewhat between locations. Medical Assistants will be assigned to a home location, however, location assignments will change from time to time and the Medical Assistant must be able to cover at any location, as assigned, either temporarily or on a long-term basis.

• Greets patients and visitors in a friendly, professional manner.
• Understands that our patients are our priority and maintains a respectful, pleasant, and polite demeanor at all times.
• Prepares pre-visit planning.
• Complete all tasks as outlined in EMR (i.e., jellybeans).
• Prepares examination and treatment room prior to and subsequent to provider examination.
• Maintains equipment and supplies in the exam room.
• Performs and records vital signs accurately.
• Documents in vaccine, laboratory, and medication inventory logs, as well as records refrigerator and freezer temperatures as required
• Maintains inventory of supplies and/or informs designated person of any supplies that are needed on a regular basis
• Actively participates in daily care team huddles
• Performs peak flow, hemoglobin, urine dipstick, Accu-Check, pulse oximeter, visual acuity, and other in-office procedures as indicated during triage according to policy/procedure.
• Performs immunizations, injections, and lab draws as ordered by the provider.
• Documents all required notes, including patient history completely and timely.
• Interviews and records of medical history to include complete medication reconciliation at each visit.
• Enters lab requests into the computer, and ensures that results are received in a timely manner.
• Maintains quality and aseptic techniques using standard policies and procedures.
• Performs quality control tests per established protocol.
• Washes and prepares instruments for sterilization.
• Follows OSHA and infection control policies and procedures.
• Documents testing is done in the office in EMR for proper billing.
• Enters laboratory requisitions and pap tests accurately. Maintain a log of waived tests.
• Contacts patients to provide reports on completed tests.
• Documents disclosures of protected health information.
• Participates in care team huddles daily for efficient communication among the teams.
• Maps lab results through Document Import to appropriate orders for provider review.
• Obtains outside records for provider review.
• Assists providers during procedures/exams as necessary.
• Checks and responds to messages through the patient portal daily.
• Resolves patient issues as appropriate – notifies appropriate supervisor if unresolved.
• Performs routine housekeeping chores including daily cleaning of countertops, scales, and furniture in exam rooms.
• Documents/assists with processing referrals, including updates, in Referral Management.
• Fax referrals, receive and process faxes from labs and other test results.
• Copes and transmits We Care referrals.
• Utilizes resources in a cost-effective manner and charges supplies correctly.
• Places and returns calls as requested by Provider in a timely manner.
• Demonstrates priority setting and organizational skills.
• Exhibits punctuality and dependability in attendance and work habits.
• Performs CLIA-waived tests (to…