Team Leader, Management

Join to apply for the Team Leader role at H&R Block
.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve all office growth objectives.
• Lead daily team meetings, create associate work schedules, ensure accurate timekeeping and overtime management, and maintain quality standards.
• Partner with the District General Manager to create and implement office growth plans, develop local partnerships, recruit for tax office positions, and manage office community involvement.
• Prepare tax returns as required and serve as a knowledgeable tax resource for associates.
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center as needed.

• Prior experience in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual continuing education to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset, with persistence and resilience
• Flexible work schedule and adaptability to business needs
• High school diploma or equivalent or higher
• Multi-unit people management experience in retail, restaurant, banking, or related industry
• 2+ years as a Tax Professional

• Employee Assistance Program with Health Advocate
• Better You wellbeing program
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401k retirement savings, and Employee Stock Purchase Plan (eligibility applies)
• Check out all available benefits at

At H&R Block we remain committed to building a Connected Culture — trust, care, and connections guide how we work together, creating an environment where everyone can bring their authentic self to work and feel they belong as part of a larger team.

You will be immersed in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who are committed to helping each other grow and support one another.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Location:

Ocala, FL. Salary: $85,000.00-$95,000.00 per year.

Employment type:

Full-time.