Self-Checkout Associate

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. We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.

As a guardian of the Self‑Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self‑checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self‑checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Protect against inventory losses or fraud

• Observe self‑checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensure customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Respond promptly to Point‑of‑Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Report any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

45%

Provide outstanding service in the Self‑Checkout lanes according to SEG service standards

• Provide proactive customer assistance, educating them on the self‑checkout process to minimize errors and promote a smooth experience.
• Engage customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
• Provide continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
• Monitor regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude.
• Aid actively in scanning product for those who may require assistance.

45%

Keeps work area clean, orderly, and free from safety hazards

• Stocks front end products: ensures self‑checkout area is fully stocked with required supplies and/or tools.
• Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs.
• Returns carts to shopping cart corral.

10%

Disclaimer

Performs other job‑related duties as assigned.

Education

Preferred:
High School / GED

Required:

No specific requirement.

Experience

Relevant: 0–3 years minimum supervisory experience; no supervisory experience required.

Language Requirements

• English (required)
• English & Spanish (preferred)

Knowledge, Skills & Abilities Required

• Must be at least 18 years of age to perform job functions.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre‑employment drug testing and background check.

Knowledge, Skills & Abilities Preferred

• None specified.

Environmental Factors

Retail - General Light:
Physical demands include standing or walking, manual dexterity, repetitive movements, reaching, carrying, pushing, lifting up to 250 lbs. Working conditions may include indoor, outdoor, cold, freezing, heated, and wet/humid environments. Exposure to hazards such as sharp objects, loud noise, skin irritants, hazardous cleaning solutions, and other toxins.

Location and Travel Requirements

Store. 0% travel, no overnight, not Motus eligible.

Job Tag #WD

Entry level

Full‑time

Other | Retail

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