Repairs Advisor​/Call Handler

Overview

Repairs Advisor / Call Handler at Gilmartins – Inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied and fast‑paced. Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression. Previous experience in a Contact / Call Centre is required. Our ideal person will have a background in property maintenance or knowledge of home DIY.

Base pay range provided by Gilmartins. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers. This is a full‑time office‑based position (not remote).

Hours:

8 am to 5 pm Monday to Friday, with working until 6 pm and one Saturday or one Sunday each month. Extra hours are paid at the standard rate in addition to salary.

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning, ensure property repair fault is logged correctly on our in‑house housing management system
• Contacting tenants to book appointments

• 1 year’s experience in a similar role involving customer service call handling
• Excellent communication and listening skills
• Ability to multi‑task to manage a demanding workload in a fast‑paced environment
• Excellent telephone manner and administration skills

• Excellent career development opportunities
• Employee Assistance
• Free group Personal Trainer sessions after work every Thursday
• Hamper at Christmas

Entry level

Full‑time

Other

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