Customer Service Advisor

Position: Customer Service Advisor (Permanent)
Location: Houghton Regis

Job Description

Dial Into a Better Career with Connells Group.

At Connells Group, we’re passionate about delivering standout customer experiences. Whether someone is taking their first step on the property ladder or moving on to their next chapter, we’re here to make the journey smoother. Our Contact Centre team in Dunstable plays a vital role in creating that experience, and we’re growing.

If you’re ready for a fresh start with a company that values people, rewards results, and supports your ambitions, this could be the perfect next step in your career.

About the Role

As a Customer Service Advisor, you’ll be the warm, professional voice our customers hear. You’ll guide potential sellers through their first steps with Connells Group, handling enquiries, understanding customer needs, and arranging valuation appointments that start their property journey with confidence.

Your expertise in managing conversations, building rapport quickly, and keeping everything running smoothly will directly influence customer impressions and the success of our branch teams.

What We’re Looking For:

We’re looking for people who bring energy, professionalism, and genuine care to every conversation and who have already proved themselves in a busy customer-facing environment.

At least 2 years’ experience in customer service, hospitality, retail, or ideally a Contact Centre environment

A track record of delivering excellent customer outcomes in fast-paced settings

Confident communication skills, both written and verbal, with a friendly and professional phone manner

Strong organisational skills and attention to detail

A proactive approach, with the ability to multitask and prioritise effectively

A drive to achieve results and contribute to a high-performing team

What You’ll Be Doing:

Being the first point of contact for customers requesting property valuations across phone, email and online channels

Creating an exceptional first impression by engaging customers, understanding their needs, and representing the Connells Group brand with confidence

Efficiently booking property valuation appointments and coordinating with local branch teams

Keeping detailed and accurate records of customer conversations and appointments

Ensuring seamless handovers to branches so customers feel supported every step of the way

Responding quickly to enquiries, resolving issues where possible, or escalating when needed

Staying up to date with Connells Group services and local property insights to handle customer questions effectively

What We Offer:

Competitive basic salary plus uncapped commission (OTE £25,000–£30,000)

Full, structured training to set you up for success

Genuine opportunities for career development across Connells Group

Recognition and rewards for exceptional performance – including team events, quarterly awards and paid trips for top achievers

Why Connells Group?

Joining Connells Group isn’t just another job it’s a chance to build a career with a company that invests in its people, celebrates success, and creates opportunities to grow.

If you’re looking to step into a role where your customer service skills are valued, your development matters, and your work makes a real difference, we’d love to hear from you.

Make your next move count with Connells Group.

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