Assistant Manager

Assistant Customer Services Manager

Location:

City of London Salary:
Upto £32,000  benefits Job Type: Full-time, Permanent A leadingflexible workspace operatoris recruiting an Assistant Customer Services Managerto support the smooth running of a busy, premium business centre. This is ahands-on operational rolewith team supervision responsibility, suited to someone who enjoys customer service, people management, and keeping a commercial environment running to a high standard.

The Role Reporting to the Customer Services Manager, you will support daily centre operations, oversee front-of-house service delivery, and help manage the Customer Services team. You will ensure an excellent experience for clients and visitors while maintaining strong operational, administrative, and financial controls.

Key Responsibilities Support the delivery of exceptional customer service across the centre Supervise and support the Customer Services team on a daily basis Handle client and visitor enquiries professionally Ensure the centre, offices, and meeting rooms are maintained to high standards Support client move-ins, move-outs, and associated administration Assist with invoicing, billing, direct debits, and payment chasing Lead daily briefings and support rota management Conduct centre tours and support sales and renewals activity Liaise with suppliers, contractors, and building management Ensure health & safety procedures and company standards are followed About You 2 years experience in a customer-facing commercial environment Experience supervising or supporting junior team members Strong customer service and communication skills Organised, proactive, and able to multitask Confident using IT systems and office technology Professional, calm, and people-focused

Experience with inflexible workspace, serviced offices, hospitality, or property is highly desirable. The Offer Competitive salary and benefits Central London location Varied, fast-paced operational role Clear progression into centre management