Order Processor

Location: Houghton Regis

About the Client

Our client is a leading distributor with 25 years’ experience, and they are looking for an Order Processer to join the fun and supportive team on a 3-month contract, with the view to going permanent.

The position is office based in state-of-the-art new offices in Stopsley, Luton, Beds

If you are a customer focused, committed advisor happy to do an Order Processer role with an enthusiastic, outgoing approach then this is the role for you

Duration: 3-month contract

Location:

Office based, LU2 8DL

Salary: £24,570 annual salary (prorated for 3 months)

Hours:

8.30am
-5.00pm

Parking:
Free

Holiday: 22 days holiday + bank holiday (prorated for 3 months)

About the role

As an Order Processer you will processing customer orders onto the CRM system efficiently and accurately. The responsibilities include

* Processing customer orders onto the in-house CRM system

* Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order

* Organising and coordinating collections and deliveries

* Carrying out customer service follow up calls

* Handle customer queries and complaints either over the phone or via email

* Ensuring the customer information is kept up to date

* Handling returns for customers and estimating handing charges

* Coordinating with other departments

* Organising and coordinating collections

* Scanning and filing of orders and other documentation

* Provide general administration including handling general enquiries over the phone/email

* Assisting other team members with orders and helping other departments when the need arises

* Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls

About You

Are available immediately for a 3-month contract as an Order Processer.

* Previous administration and phone-based customer service experience

* Strong customer focus is essential

* Drive to always achieve the highest standards

* Great attention to detail both numerically and written

* Highly organised with the ability to prioritise tasks in order of importance

* Confident with clear written and verbal communication skills

* Committed to succeed and develop as part of a growing business

* Self-motivated and crucially a ‘can-do ‘attitude

* Proficient with MS Office (Excel, Word, and Outlook)

* Any experience working with CRM systems would be an advantage

If your available immediately and looking for a 3-month contract as an enthusiastic Order Processer, this could be the ideal opportunity for you. Don’t miss out on this exciting opportunity