Welcome & Service Team Member 13.25 per hour

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract/duration: Permanent

Hours/working pattern: 3 days per week working 7.5 hours per shift. The role involves working every Sunday and some Bank Holiday Mondays.

The role is very much an outdoor working role in all weathers and involves working during school holidays and weekends, as these are our busiest times.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome and Service Assistant Managers, you'll be part of a team of 3 Welcome and Service Assistant Team Members working at Dunstable Downs welcoming visitors and setting them up for their day. You’ll use your knowledge of Dunstable to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You'll be aiding in our growing support effort for the National Trust promoting our fundraising and membership causes.

You'll also get involved in other presentation tasks on site, ensuring that Dunstable is clean, tidy and presentable.

You’ll be greeting our visitors from the visitors hub. Daily tasks vary from delivering exceptional customers service and selling National Trust membership, to inducting new volunteers to the team or going out for a littler pick. You'll also help to promote and deliver our programme of events such as the Easter Trail, Summer of Play and Kite Connect Festival.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Bedfordshire Prop, Chute Farm, Dunstable, LU6 2LN

Welcome & Service Team Member - Career Level A2.pdf

Compliance.

Eligibility to Work in the UK

Closing Date: 16th August 2026

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.