Customer Service Administrator

Our client, a growing and well-established business within the packaging industry, based in Toddington, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth.

The successful Customer Service Administrator should have:

• Previous experience within customer service, administration or a similar office-based role
• Good communication and relationship-building skills
• Strong Excel skills, with confidence working with spreadsheets and customer/order data
• Excellent organisation and attention to detail
• A proactive, customer-focused approach with the ability to manage multiple priorities

In this role, the Customer Service Administrator will be responsible for:

• Processing and managing customer orders from initial enquiry through to completion
• Acting as a key point of contact for customers, providing updates and resolving queries
• Liaising with customers, suppliers and internal teams to ensure orders progress smoothly
• Maintaining accurate customer records and using Excel to manage, analyse and report on order information
• Using Sage for order processing and general customer administration
• Monitoring deliveries and supporting the resolution of any issues or delays

Our client is offering the successful Customer Service Administrator a competitive salary in the region of £30,000 - £35,000 DOE plus benefits and the opportunity to develop your career within a friendly and growing team.