Receptionist, Customer Service​/HelpDesk

Location:

Dunstable

Salary: £24,522 - £26,754 per annum, pro rata

Expires: 08/10/2026 23:59

Contract Type:
Permanent – Part time

Hours/Weeks: 27.2 Hours / 52 Weeks during term time and 19.5 hours per week during non term time

This is a UK based contract
, and you are required to have the Right to Work in the UK
. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

• 27 days annual leave (Pro
  - Rata) plus Bank holidays
• People’s Pension
• Retail and Leisure Discounts
• excellent professional and personal development opportunities
• accessing college courses

We are currently seeking a Receptionist to join our Customer Contact and Admissions department at The Bedford College Group.

• Customer Service & Front of House
  - Provide a professional, friendly and welcoming first point of contact for students, staff, visitors and customers, ensuring an exceptional customer experience and maintaining the College’s reputation.
• Reception & Visitor Management
  - Manage the day-to-day reception area, including visitor bookings, sign-in procedures, telephone enquiries, , parking permits, post, lost property and opening and closing duties.
• Student Enquiries & Support
  - Provide front-line assistance to students, responding to enquiries, directing them to appropriate services and classrooms, and supporting new and returning students with relevant information.
• Administration & Systems
  - Maintain accurate CRM and payment records, manage email enquiries and inboxes, prepare welcome packs, undertake stock checks and provide wider administrative support to the Advice & Admissions team.
• College Events, Compliance & Teamwork
  - Work collaboratively across the Directorate, support events including Open Days, Discovery Days and Enrolment, and uphold responsibilities for safeguarding, EDI, health and safety, GDPR and ongoing training and development.

• Qualifications & Training - GCSE/Level 2 English and Maths or equivalent, with relevant safeguarding and equality and diversity training.
• Customer Service Experience
  - Experience in a customer-facing, reception or front-of-house environment, confidently providing advice in person and by telephone and handling challenging situations positively.
• Communication & Organisation
  - Strong written, face-to-face and telephone communication skills, with the ability to prioritise workloads, remain calm during busy periods and maintain accurate computerised and manual records.
• Professional & Inclusive Approach
  - Friendly, welcoming and professional, with a strong team ethic, commitment to excellent customer service and the ability to work effectively with people from diverse backgrounds in line with College values.
• IT, Flexibility & Safeguarding
  - Confident using digital systems, ideally including CRM and student recruitment systems, with a commitment to safeguarding, professional boundaries and continuous development, plus flexibility to work evenings or occasional Saturdays and travel between College campuses.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held: to be confirmed

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork
  - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously
  - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred
  - At our heart is always doing what is best for our students. We consider students in all of our decision…