Receptionist, Customer Service​/HelpDesk

Location:

Dunstable

Salary/Benefits:
Salary is between £24,522 and £26,754 per annum (Pro-Rata) DOE and Qualifications, 27 days annual leave (Pro-Rata) plus Bank holidays, People's Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 27.2 Hours / 52 Weeks during term time and 19.5 hours per week during non term time

Contract Type:
Permanent - Part time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

We are currently seeking a Receptionist to join our Customer Contact and Admissions department at The Bedford College Group.

• Customer Service & Front of House – Provide a professional, friendly and welcoming first point of contact for students, staff, visitors and customers, ensuring an exceptional customer experience and maintaining the College's reputation.
• Reception & Visitor Management – Manage the day-to-day reception area, including visitor bookings, sign-in procedures, telephone enquiries, , parking permits, post, lost property and opening and closing duties.
• Student Enquiries & Support – Provide front-line assistance to students, responding to enquiries, directing them to appropriate services and classrooms, and supporting new and returning students with relevant information.
• Administration & Systems – Maintain accurate CRM and payment records, manage email enquiries and inboxes, prepare welcome packs, undertake stock checks and provide wider administrative support to the Advice & Admissions team.
• College Events, Compliance & Teamwork – Work collaboratively across the Directorate, support events including Open Days, Discovery Days and Enrolment, and uphold responsibilities for safeguarding, EDI, health and safety, GDPR and ongoing training and development.

• Qualifications & Training – GCSE/Level 2 English and Maths or equivalent, with relevant safeguarding and equality and diversity training.
• Customer Service Experience – Experience in a customer-facing, reception or front-of-house environment, confidently providing advice in person and by telephone and handling challenging situations positively.
• Communication & Organisation – Strong written, face-to-face and telephone communication skills, with the ability to prioritise workloads, remain calm during busy periods and maintain accurate computerised and manual records.
• Professional & Inclusive Approach – Friendly, welcoming and professional, with a strong team ethic, commitment to excellent customer service and the ability to work effectively with people from diverse backgrounds in line with College values.
• IT, Flexibility & Safeguarding – Confident using digital systems, ideally including CRM and student recruitment systems, with a commitment to safeguarding, professional boundaries and continuous development, plus flexibility to work evenings or occasional Saturdays and travel between College campuses.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork – We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred – At our heart is always doing what is best for our students.…