IT Administrator

IT Configuration Administrator

Location:

Dunstable - Hybrid, 3 days office / 2 days home
Duration: 2 months initial contract

Pay Rate: £250 Per Day Inside IR35

The Role

I am working with a longstanding client who are one of the world's largest and most well known solutions companies. Amongst their customers is one of the UK's biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the Service Now platform.

The main areas of focus will be administration, data quality & record maintenance and you will work with IT teams to gather missing information, check the accuracy of existing records and update Configuration Items, Services and Service Offerings within Service Now.

Whilst this is not a technical CMDB design or Service Mapping position a really good level of attention to detail and IT skillset is vital as It is an administration focused role working with

Key Responsibilities

IT & Service Now Administration

Maintain and update Configuration Item records within Service Now
Create, amend and retire records following agreed processes
Update CI information including ownership, support groups, status and other key attributes
Review records for missing or inaccurate information
Carry out routine CMDB housekeeping and data cleansing
Update relationships between records where information has been provided and validated
Maintain Service and Service Offering information within Service Now

Data Quality

Review Service Now records for incomplete, duplicate or inaccurate information
Correct data issues following agreed processes and standards
Identify missing information and follow up with the relevant IT teams
Support regular data validation exercises
Assist with the completion of data remediation activities
Maintain spreadsheets or trackers recording outstanding data issues and progress
Produce basic reports on data completeness and outstanding actions

Administration and Coordination

Contact IT teams to gather missing Configuration and Service information
Follow up on outstanding information and actions
Maintain accurate records of updates and changes
Arrange meetings where required to gather or confirm information
Record actions and decisions from meetings
Provide regular updates on progress against allocated administration and data cleansing activities

Governance Support

Follow established Configuration Management and Service Now processes
Ensure records are updated in line with agreed data standards
Support Configuration Management reviews and audit activities by providing accurate information
Highlight records which do not meet agreed standards to the Configuration Manager
Assist with maintaining Configuration Management documentation

Essential Skills & Experience

Previous experience working in an IT administration, IT Service Management or Service Now environment
Good understanding of data quality and record management
Strong Microsoft Excel skills
Excellent attention to detail
Good organisational and administration skills
Comfortable communicating with different IT teams to gather information
Able to manage a workload involving large volumes of records and data
Good written and verbal communication skills

Desirable Skills

Previous experience using Service Now CMDB
Understanding of Configuration Items and basic CI relationships
Familiarity with Services and Service Offerings within Service Now
Basic understanding of ITIL or IT Service Management

Experience with data cleansing, data validation or administration projects
Previous experience working within a large IT environment

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy