Disrepair & Complex Repairs Manager Social Housing

Position: Disrepair & Complex Repairs Manager – Social Housing
Location: Houghton Regis

Salary competitve - subject to experience

If you enjoy solving complex problems, driving performance and taking ownership, this role will suit you.

Gilmartins is a growing property maintenance contractor delivering responsive repairs, voids and planned works for housing providers across multiple regions.

We are looking for a driven, organised and proactive Disrepair Manager to lead the operational delivery of disrepair and complex repair cases across our contracts.

Disrepair cases are high profile and time critical. We are looking for someone who understands the urgency, takes control of complex cases and drives them through to resolution.

This is not a passive management role. We want someone who enjoys coordinating teams, managing challenging cases and ensuring work progresses quickly and efficiently.

You will play a central role in managing cases from instruction through to completion, working closely with surveyors, supervisors, planners and clients to ensure works are delivered to the required standards and within agreed time frames.

If you thrive in a fast-paced environment and enjoy improving performance while resolving complex operational issues, this role will suit you.

What You’ll Be Doing

* Managing disrepair and complex repair cases from initial notification through to completion

* Coordinating surveyors, supervisors, planners and operatives

* Ensuring works are programmed and delivered within required timescales

* Monitoring case progress and resolving operational issues quickly

* Working closely with clients to manage expectations and case performance

* Supporting reporting and documentation required for disrepair cases

* Identifying opportunities to improve processes and reduce future claims

What We’re Looking For

We want someone who takes ownership and drives outcomes.

You will likely have experience in:

• Social housing repairs or maintenance

• Managing disrepair cases or complex repairs programmes

• Coordinating operational teams and subcontractors

• Working with housing association or local authority clients

• Managing case performance, reporting and operational delivery

Most importantly, you will be someone who takes action, solves problems and keeps cases moving.

Performance Mindset

This role suits someone who enjoys taking responsibility and delivering results.

You will be comfortable working in a fast-moving environment where priorities can change and multiple cases must be managed at the same time. We value people who take initiative, solve problems and improve how things work.

Why Join Gilmartins

Gilmartins is a growing property maintenance contractor delivering repairs and planned works for housing providers across multiple regions.

We value people who move quickly, take responsibility and improve performance.

If you enjoy working in an environment where your effort and ideas genuinely make a difference, you will fit in well here