Operations Lead – Social Housing Major Repairs

Location: Houghton Regis

If you enjoy solving operational problems, improving performance and keeping repairs moving, this role will suit you.

Gilmartins is a growing property maintenance contractor delivering responsive repairs, voids and planned works for housing providers across multiple regions.

We are looking for a driven, organised and proactive Repairs Operations Lead to help run a busy major repairs contract.

This is not a passive management role. We want someone who enjoys owning problems, driving performance and making things happen.

You will be at the centre of the operation — controlling workflow, supporting teams, monitoring performance and ensuring repairs move quickly and efficiently from instruction to completion.

We move quickly and we are looking for someone who does the same.

If you thrive in a fast-paced environment and enjoy improving how things work, this role will suit you.

What You’ll Be Doing

• Driving the day-to-day operational performance of a major repairs contract

• Coordinating supervisors, planners and operatives to keep work moving

• Monitoring jobs, identifying delays and resolving issues quickly

• Using operational data to improve productivity and performance

• Ensuring jobs are delivered on time and to the required standards

• Supporting site managers and client teams on service delivery

What We’re Looking For

We want someone who takes ownership and gets things done.

You will likely have experience in:

• Social housing repairs or maintenance operations

• Managing job flow, scheduling or operational performance

• Working with repairs management systems and performance data

• Coordinating multi-trade teams and subcontractors

Most importantly, you will be someone who spots problems early, takes action and drives improvements.

Performance Mindset

This role suits someone who enjoys taking ownership and driving results.

You will be comfortable working in a fast-moving environment where priorities can change and decisions need to be made quickly.

We value people who solve problems, improve processes and keep work moving, rather than waiting for others to act.

If you are motivated by performance, accountability and impact, you will thrive in this role.

Why Join Gilmartins

Gilmartins is a growing property maintenance contractor delivering repairs and planned works for housing providers across multiple regions.

We value people who take responsibility, move quickly and improve performance.

If you like working in an environment where your effort and ideas genuinely make a difference, you will fit in well here