Hybrid CX Certification Lead; Deputy Manager
Listed on 2026-10-11
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Management
NQA, part of the Kiwa family, is seeking a Deputy Certification Manager to lead the Customer Experience team from our Dunstable base. You will work with the Certification Manager to drive excellence in customer service, compliance and operational performance, while enabling continuous improvement across onboarding, contracts and inquiries.
You will support global CX activities, coach colleagues, manage escalations and help sustain high standards of stakeholder relationships, with a strong focus
This opportunity is for the Hybrid CX Certification Lead (Deputy Manager) role at Kiwa Group.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Dunstable, England, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 60.000 - 86.000.
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