Repairs Booker
Job in
Dunstable, Bedfordshire, LU6, England, UK
Listed on 2026-10-19
Listing for:
Gilmartins
Full Time
position Listed on 2026-10-19
Job specializations:
-
Sales
Office Administrator/ Coordinator, Appointment Setter/ Scheduler
Job Description & How to Apply Below
We are looking for an experienced and organised Repairs Booker to join our busy social housing maintenance team in Houghton Regis.
This is a fast-paced role where you'll be responsible for managing a high-volume inbox, making outbound calls to tenants, and scheduling maintenance appointments for our engineers. The successful candidate will thrive in a busy environment, be highly organised, and have excellent customer service skills.
Main Responsibilities
* Managing a busy shared inbox and responding to customer enquiries
* Making high volumes of outbound calls to tenants
* Scheduling and booking maintenance repairs for engineers
* Rearranging appointments and updating repair records as required
* Ensuring all jobs are accurately logged on the company system
* Liaising with tenants, engineers and clients to ensure appointments are completed efficiently
* Providing excellent customer service at all times
Essential Skills & Experience
* Previous experience in a Repairs Booker, Scheduler, Planner or Customer Service role
* Experience working within social housing, repairs or property maintenance is highly desirable
* Excellent telephone manner and communication skills
* Strong administration and organisational skills
* Ability to manage a demanding workload in a fast-paced environment
* Good IT skills and attention to detail
Working Hours
* Monday to Friday, 8:00am - 5:00pm
* Required to work until 6:00pm on a rota basis
* One Saturday or Sunday per month
* Additional hours paid at standard hourly rate
Benefits
* Career development opportunities
* Employee Assistance Programme
* Free personal trainer group sessions every Thursday
* Christmas hamper
* Supportive and friendly working environment
Ideal backgrounds:
Repairs Booker, Repairs Planner, Maintenance Scheduler, Housing Repairs Coordinator, Service Administrator, Customer Service Advisor or Appointment Booker
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