Bilingual Customer Service Agent

Job Description:

Our team of Customer Care Consultants handle more than 15,000 calls a day and are available to assist customers Monday-Friday 8 a.m. – 5 p.m. for general inquiries. We value our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are founded on relationships, trust, empathy, and loyalty. Skill development, coaching, and mentoring is paramount to our culture.

Our Customer Care Consultants are empowered to be creative and innovative to achieve customer and operational excellence. On a typical day, consultants may have the opportunity to help customers with requests to start, stop or transfer their service, assist with payment options, offer personalized energy related products and services and report emergency situations. Must Haves:
Fluent in English and Spanish Make a personal connection with external and internal customers Have a friendly attitude Exhibit strong decision-making skills Have a “Problem Solving” mindset Possess exceptional verbal and written communication skills Resourceful and empathetic Takes personal responsibility for learning and supporting business objectives A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required.

This is a fast-paced, high-volume environment that respects and acknowledges individual effort. Some of the key focus areas that are necessary for this role includes:
Empathy Customer Focused Communication Reliability Flexibility