Medical Front Office - Patient Service Specialist

Medical Front Office - Patient Service Specialist

Position: Patient Service Specialist

Location: Dunwoody, GA

Type of Employment: Fulltime

Schedule: Weekdays – Up to 40 Hours Weekly (2 days 10am‑7pm & 3 days 7am‑3:30pm)

Compensation: Starting at $15/hr (pending experience)

When patients enter our outpatient physical therapy center in Dunwoody, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

• Start Strong:
  Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO to maintain a healthy work‑life balance
• Your Health Matters:
  Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future:
  Company‑matching 401(k) retirement plans as well as life and disability protection

• Greet and register patients and provide information about what to expect during their visit and about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Maintain regular communication with attorneys, insurance companies, translation companies, operational leaders, and the business development team
• Collect co‑pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Health Care Experience

• Insurance Verification Experience
• 1 Year of Medical Office Experience
• Customer Service Experience