Guest Service Representative

Guest Services / Front Desk Representative (Part Time)

Our Culture:
We are an entrepreneurial hospitality company that values diversity, teamwork, and community involvement. Our team focuses on delivering outstanding experiences and continuously improving through learning and knowledge sharing. We strive to be better, never bored, and never complacent, while supporting each associate to excel and give back to the community.

Guest Service Representatives consistently deliver outstanding customer service to each guest, ensuring the highest standards are upheld and guest expectations are exceeded through check‑in and check‑out, in‑person service throughout their stay, and telephone communications. The role requires a proactive, friendly, and responsive approach to guest requests, serving as the communication hub for guests, employees, vendors, and external partners. Clerical duties include basic computer work, reception, and simple accounting tasks.

• Focus on promoting internal growth programs.
• Continuously exemplify and live by our culture.
• Meet or exceed company goals and three performance metrics.
• Complete all required training.
• Adhere to all standard operating procedures and brand standards.
• Perform any duties requested by management to improve hotel operations and guest service.
• Provide personalized, friendly service to every guest and associate.
• Maintain knowledge of all hotel systems: PBX phone, key‑card, PMS reservation, and general office machines.
• Complete tasks outlined on the shift check‑list.
• Know and execute fire alarm and emergency evacuation procedures.
• Check guest account credit daily and follow up when action is needed.
• Be familiar with the surrounding area to assist guests.
• Ensure the security of guests, employees, and hotel assets.
• Keep the cash drawer secure and balanced throughout the shift.
• Coordinate with housekeeping to ensure a steady supply of clean rooms.
• Sell and upsell rooms to walk‑ins and phone reservations.
• Have basic knowledge of housekeeping tasks such as bed making and vacuuming.
• Strive for 100% occupancy and 100% guest satisfaction.
• Exhibit professional telephone and communication skills.
• Show patience and understanding toward everyone encountered.

• Maintain confidentiality of business functions, financial status, and guest information.
• Ensure security of guests, employees, and hotel assets.
• Know fire alarm and evacuation procedures.
• Be able to report to scheduled shifts.
• Communicate effectively in writing, by telephone, and in person.
• Work a flexible schedule.
• Be organized, honest, and collaborative.
• Maintain a clean, attractive work area and uniform.
• Exhibit integrity and humility, living by the Golden Rule.
• Work effectively with people from diverse cultures and backgrounds.
• Be dedicated, innovative, respectful, service‑oriented, and community‑focused.
• Lift, bend, kneel, push, and stretch (up to 25 lbs) as required.
• Operate for 8 hours in a restrictive space or environment.
• Have adequate vision for near and far tasks.
• Handle work under pressure and maintain finger dexterity for computer equipment.
• Understand PMS system operations with minimal supervision.
• Speak clearly, hear at a basic level, and understand English.

Vision Hospitality Group is an Equal Opportunity Employer, celebrating diversity and committed to an inclusive environment. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

• Paid Time Off
• Optional Health, Wellness, and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company‑paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Multiple Voluntary and Supplemental Insurance Options
• Selected Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs