Beauty Advisor Perimeter - Charlotte Tilbury

OVERALL PURPOSE OF THE ROLE

{{{{:}}}} An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our custome rs.

• Sales Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples;
  Average Unit Sales (AUS) and Items Per Transaction
• (IPT)
  Communicate and manage agreed
• goals
  
  Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guid
• elines
  
  Customer S
• ervice
  
  Manage customer queries, through the use of sound judgement and achieving positive ou
• tcomes
  
  Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and ar
• tistry
  
  Take every opportunity to extend exceptional customer service beyond the in-store expe
• rience
  
  Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent
• staff
  
  Determine individual and team sales targets to meet and excee
• d plan Analyze business performance and proactively plan strategy within day to day business and
• events
  
  Consistently promote the Tilbury Touch to the team and cus
• tomers
  
  Lead by example always to promote the Tilbury Touch and exceptional customer s
• ervice
  
  Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management
• style
  
  Ensure that the counter is ‘customer ready' from open to close of bu
• siness
  
  Maintain the required inventory levels and accurate stock
• files
  
  Implement visual merchandising, new launch displays and collateral placement as directed by the marketin
• g team Maintain technology on c
• ounter
  
  Raise operational issues for resolution in a timely
• manner
  
  Store and Retail Partner Relatio
• nships
  
  Establish and develop a cooperative and mutually respectful relationship with the store retail operation
• s team Schedule team to optimize coverage according to custome
• r flow Maintain excellent counter hygiene sta
• ndards
  
  Maintain the store standards and policies at all times