Student Services Specialist; non-classified, not in calculations

The Temporary Student Services Specialist supports the Fort Lewis College Registrar’s Office in the accurate and timely processing of student academic records and enrollment transactions. Working primarily in Workday Student and other records-management systems, the position provides additional operational capacity for the Registrar’s Office while assisting students, faculty, staff, and other College offices with routine records and registration needs. The position performs a variety of transactional and administrative functions that may include registration changes, academic program changes, transfer and other external credit processing, graduation-related processing, enrollment verification, document management, records research, and other student records activities.

The specialist reviews requests for completeness and accuracy, applies established College policies and procedures, identifies discrepancies, and refers complex or unusual cases to permanent Registrar’s Office staff. The successful candidate will be detail-oriented, comfortable learning technology and complex administrative procedures, and capable of managing a substantial volume of work accurately. Because the position works extensively with confidential student information, the employee must exercise sound judgment and maintain student privacy in accordance with the Family Educational Rights and Privacy Act (FERPA) and College policy.

This temporary position is intended to provide additional processing capacity to the Registrar’s Office and will work closely with Registrar’s Office staff and, as appropriate, other areas within Enrollment Management.

• Processes routine student record transactions in Workday Student and other College systems in accordance with established procedures.
• Reviews and processes requests involving registration, add/drop transactions, withdrawals, academic program changes, enrollment verification, graduation, and other academic record functions.
• Assists with processing transfer credit and other external credit, including transfer coursework, Advanced Placement (AP), International Baccalaureate (IB), and other approved forms of credit.
• Reviews submitted forms and requests for completeness, accuracy, and compliance with established procedures; researches discrepancies and refers cases requiring policy interpretation or exceptions to appropriate Registrar’s Office staff.
• Assists with graduation and degree-completion processing, including reviewing student records, processing applications and record updates, and supporting commencement-related activities.
• Performs document management activities, including indexing, scanning, organizing, and maintaining student records in electronic records-management systems. Fulfills orders for official transcripts and replacement diplomas.
• Researches student records and historical institutional information in response to requests from students, alumni, faculty, staff, and other authorized parties.
• Assists with data review, quality assurance, and correction of student records.

• Responds to routine questions from students, faculty, staff, alumni, and other constituents regarding registration, academic records, transcripts, enrollment verification, graduation, and Registrar’s Office procedures.
• Monitors and responds to requests received through email, Slate Student Success, telephone, and other service channels.
• Explains College policies and procedures and helps students understand the steps necessary to complete Registrar-related transactions.
• Provides support to Skyhawk Station and other Enrollment Management offices regarding Registrar’s Office processes and student record questions.