Fraud Specalist

Fraud Support Specalist at Bank of the San Juans

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This range is provided by Bank of the San Juans. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$28.20/hr - $30.32/hr

Detect. Defend. Deliver Peace of Mind. Are you detail-oriented with a sharp eye for suspicious activity? Bank of the San Juans is seeking a Fraud Support Specialist to safeguard our customers and our institution from financial fraud. In this role, you'll analyze transactions, investigate anomalies, and implement proactive strategies to stop fraud before it happens. You'll collaborate across teams, educate staff and clients on fraud prevention, and work with law enforcement when necessary—all while ensuring sensitive information stays secure.

If you thrive in a fast-paced environment and have a passion for protecting people and assets, we want you on our team.

The salary range for this position is $28.20 to $30.32 per hour
. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

The Fraud Support Specialist primary role is to protect the bank and its customers by detecting, investigating, and preventing fraudulent activities through analyzing data, reviewing transactions, and following implemented security measures.

• With guidance, ability to make independent decisions and developing solid judgment
• Basic understanding of how to recognize fraud scenarios and fraud structures, and conduct investigations
• Familiar with standard banking concepts, practices, and procedures regarding possible fraud scenarios
• Ability to handle upset customers, and knowledge of when to refer the customer to a supervisor or senior staff when the issue becomes challenging.
• Work directly with customers to investigate fraud, communicate the process, and follow up with final determination on losses and continued banking relationship with BSJ.
• Strong oral and written communication skills
• Skill in research and problem resolution
• Support calls, answering policy and procedural questions and research
• Distributing exception reports to applicable division staff for corrective action
• Responsible for review of potential fraud and unusual activity related to POS, ACH, Check Returns, POS, ACH, and RDA review
• Responsible for assisting branch staff with fraud situations, assisting staff with conducting research, document review, customer correspondence, and support as requested
• Provide elevated support to the staff and customers with complicated and fraud situations
• Work with local law enforcement on fraudulent cases and monitoring
• Work with customers who have been victims on setting up new accounts and documented outcomes
• Attention to Detail: A sharp eye for detail is necessary to uncover fraudulent activity
• Must effectively communicate findings through written reports and sometimes verbally
• Must be able to work independently or as a team with little direct supervision.
• Enter change orders through service desk as needed and requested
• Participate in GBCI Fraud committee.
• Assist Security Officer with alarm testing and maintenance
• Assist Security Officer with employee alarm and key fob access
• Assist Security Officer with other security related items and incidents including requesting camera footage, assisting with police requests, and requesting security system and camera system maintenance or repair.
• Division Red Flag Coordinator

• While working under close supervision, the specialist researches possible cases of fraud through various tools using standard banking practices and procedures regarding possible fraud scenarios.
• Research cases of fraud through various in-house tools
• Acquires and analyzes information on suspected fraud cases.
• With guidance, reviews and investigates referrals of suspicious accounts and transactions from members of the…