Regional Patient Manager

Job Details

Job Location:

Durango, CO Position Type:
Full Time Education Level: High School Salary Range: $64,750.40 – $73,840.00 Hourly Travel Percentage:
Up to 25% Job Shift: Day Job Category:
Health Care

Regional Patient Experience Manager, Durango Integrated Healthcare, Durango, CO.

Job Summary:

The purpose of the Regional Patient Experience Manager is to provide operational oversight and leadership for designated clinics within the Axis Health System (Axis) network. This role is responsible for ensuring exceptional patient experiences, operational efficiency, regulatory compliance, staff development, and achievement of key performance indicators (KPIs). This position requires a systems‑thinking approach, a comprehensive understanding of the integrated model of healthcare, and a passion for the delivery of exceptional customer service.

The Manager will work cross‑functionally with leadership across departments to support integrated care and drive strategic goals aligned with the organization’s mission.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum High School Diploma required;
  Preferred Bachelor’s degree in business administration, healthcare administration, or related social services or healthcare field.
• Minimum 3 years customer service in a healthcare setting required;
  Preferred 5 years customer service in a healthcare setting with at least 2 years in a supervisory position.
• Minimum
  
  Certifications:
  
  BLS, CPI

Salary:
Starting at $64,750.40 — $73,840.00 and considers preferred experience and preferred education described above.

Benefits (Full Time employees):

• Medical (HDHP or PPO)
  • Long Term Disability
• 401k offering up to 6% match
  • Short Term Disability
• Health Savings Account
  • Dental
• Flexible Spending Account
  • Vision
• Dependent Care Account
  • Pet Insurance
• Life Insurance
  • College Invest plans
• Annual Wellness Benefits
  • Personal Days
• Loan Repayment Programs • (9) Company Paid Holidays
• (3) weeks of All Paid Leave (APL) for first 2 years with full‑time employment.
• On‑going training & educational opportunities for professional development are also available.

• Advanced Microsoft computer skills required.
• Must provide exceptional customer service for internal and external parties.
• Must have excellent interpersonal skills and demonstrated ability to work effectively both independently and as part of a team.
• High attention to detail is essential.
• Leadership:
  Position is a strategic member of the Senior Management Team. Must demonstrate leadership qualities, collegial relationships with other members of the management team.
• Key Performance Indicators:
  Employee meets targets related to the KPI indicators established for the year.
• Essential Learning Assignments:
  The Manager is responsible for ensuring they and their direct reports complete Essential Learning assignments by the due date.
• Performance Evaluations:
  Manager is responsible for completing 90‑Day and Annual Evaluations by the due date.

MISC. DUTIES AS ASSIGNED:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employee must occasionally lift and/or move 15 pounds up to 50 pounds on an occasional basis. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between AHS locations. Possible potential exposure to communicable disease.

The noise level in the work environment is usually moderate. AHS may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.