IT Help Desk Technician

As an IT Help Desk technician on the City of Durango’s Information Technology (IT) team, you’ll support employees across all City departments by providing first‑line technical assistance. You’ll troubleshoot hardware and software issues and help employees use technology tools to do their work
. In this role, you’ll collaborate closely with IT Applications, Network, and other IT team members to resolve issues and improve services.

• Provide on‑site and remote technical support to City employees, prioritizing high‑quality customer service while troubleshooting and resolving hardware, software, and peripheral issues.
• Install, maintain, repair, replace, and upgrade end‑user equipment, including desktops, laptops, Mac Books, mobile devices, printers, scanners, IP phones, conferencing systems, and point‑of‑sale equipment.
• Serve as a primary user of the City’s Support Desk application, managing and documenting service requests and incidents.
• Use System Center Configuration Manager (SCCM) and Intune Mobile Device Management (MDM) to assist with application deployment, device patching, and remote client support.
• Assist with network infrastructure installation, maintenance, and configuration under the guidance of the Network Engineer.
• Maintain accurate inventory records of IT hardware assets, including computers, mobile devices, and network equipment.
• Collaborate with users to assess system needs, test hardware and software compatibility, and maintain endpoint security and virus protection.
• Coordinate IT activities with City departments and provide training to staff on operating systems, desktop utilities, and office applications.
• Research, evaluate, and recommend improvements to systems, tools, and processes; work with vendors and suppliers as needed.
• Assist with long‑term planning for end‑user hardware needs and participate in budget preparation and recommendations.
• Stay current on trends and innovations in computer systems, mobile devices, and information technology best practices.

• An associate’s degree with coursework in electronics, telecommunications, management information systems, computer science, or a related field.
• Two years of experience in desktop, laptop, and tablet systems support.
  System Center Configuration Manager (SCCM) or other remote desktop experience preferred.
• CompTIA A+ certification preferred.

• Enjoy helping others solve technology problems and providing responsive, customer‑focused support.
• Are comfortable supporting a wide variety of devices, systems, and users across different departments.
• Communicate clearly and can explain technical concepts in a user‑friendly way.
• Work well as part of a collaborative IT team and adapt to changing priorities.

• Comprehensive medical, dental, and vision insurance.
• Ample personal time off (PTO) and 11 paid holidays.
• 401(a) retirement plan and optional deferred compensation plan.
• Basic life insurance and accidental death & dismemberment (AD&D) coverage.
• Long‑term disability coverage.
• Paid Family and Medical Leave (FMLA).
• Access to Employee Assistance Program (EAP).
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area.
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well‑being.
• Free transit pass and family member discounts.
• Reimbursement for job‑related classes to foster continuous learning.
• Sixteen hours of volunteer time off per year to support local non‑profit organizations.

We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences.

The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job‑related factors.