Donation Services Associate - Durango Store

JOB SUMMARY

The Donation Services Associate I is typically the first point of contact for customers that are dropping off items at retail centers. Donation Services Associates provide excellent and friendly customer service by greeting customers in a timely manner and helping as needed, which may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

• Provides excellent Customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other area(s).
• Ensures donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintains remote donation centers shed and trailer, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote site(s) as necessary.
• Tracks and reports donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Follows all retail center policies and procedures.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross-train in other departments or areas; act as a back-up for other areas as required.
• Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A High school diploma or equivalent is preferred.

• One (1) year of retail experience preferred.

• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers;
  Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

• Time Management

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS:  or (Use the "Apply for this Job" box below). We promote a Safe & Drug-free Workplace.

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

• Heavy: 45 lbs & over - FREQUENTLY
• Moderate: 15-44 lbs - CONTINUOUSLY
• Light: 14 lbs & under - FREQUENTLY

CARRYING:

• Heavy: 45 lbs & over - FREQUENTLY
• Moderate: 15-44 lbs - FREQUENTLY
• Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

• Above Shoulder - FREQUENTLY
• At Shoulder - CONTINUOUSLY
• Below Shoulder - CONTINUOUSLY

TWISTING - FREQUENTIAL

BENDING - FREQUENTLY

KNEELING/CRAWLING - FREQUENTLY

SQUAT - FREQUENTLY

CLIMBING:

• Use of legs only (stairs) - OCCASIONALLY
• Use of arms & legs (ladders) - OCCASIONALLY

HEARING - FREQUENTLY

VISION:

• Visual, close - CONTINUOUSLY
• Visual, distant - OCCASIONALLY
• Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

• Simple grasping - CONTINUOUSLY
• Fine Manipulation - FREQUENTLY
• Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - CONTINUOUSLY

OTHER, please describe -

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Title:

588 – Associate I, Donation Services Dept Number:
Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to…