Indoor Guest Services Associate

Job Overview

The Indoor Guest Services Associate seeks to provide an excellent guest experience in all indoor guest service areas, including sales of products, fulfillment of rentals, retail, and guest service functions. This role involves supporting guests and assisting them with questions and issues. The position rotates through all areas of the role throughout the day, offering a fun, fast‑paced and constantly changing shift.

It is a seasonal position from November to April, with dates subject to change based on applicant availability and business needs. It is a non‑skiing role, although ski breaks are possible. The position comes with a free season pass for you and your dependents. For a full list of benefits visit https://(Use the "Apply for this Job" box below)..

• Sell lift tickets, season passes, lessons, retail, and rental products using Siriusware POS.
• Obtain and maintain a comprehensive knowledge of all product offerings.
• Aid guests in understanding various products to provide the best resort experience.
• Assisting with lost and found.
• Assisting with locker rentals.
• Assisting with skier drop‑off area and carts.
• Ensure proper fitting of ski boots, bindings, and snowboard gear to ensure comfort, safety, and performance.
• Provide a welcoming experience to customers, addressing concerns and offering advice on mountain conditions.
• Collaborate with other staff to maintain smooth operations during busy periods and provide backup support when needed.
• Provide an enthusiastic and professional attitude when talking about products.
• Rent ski and snowboard equipment based on industry standards, fitting boots, selecting ski/snowboard and pole length, and adjusting bindings according to specifications.
• Coordinate and communicate with other departments to ensure guest satisfaction.
• Balance the cash drawer accurately at the end of each shift, documenting adjustments, refunds, and discounts.
• Keep the work area clean, organized, and well‑stocked.
• Other duties as assigned.

Entry level

Full-time

Other

Restaurants