Case Manager - Veteran and Supportive Services Durango

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in‑need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Colorado ans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve.

VOA integrates compassion with highly effective programs that build and strengthen communities.

This position is for the Back Home SSVF (Supportive Services for Veteran Families) program which is a Rapid Rehousing program that utilizes a 90‑day model to find and stabilize housing for veterans experiencing homelessness or at risk of homelessness. Primarily focusing on housing case management, but also offering wrap‑around case management services assisting to connect veterans to Public Benefits, VA benefits, Health referrals, and financial health referrals.

The Case Manager directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs‑based and program eligibility assessments, engaging in community outreach, providing case management services, and program‑wide service coordination. Case Manager is charged with making demonstrable progress towards obtaining and applying knowledge and experience in field‑relevant best practices and standards.

• Provides case management services to Program Clients.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs; uses screening and assessment tools to ensure completion of needs‑based screenings.
• Responsible for understanding and implementing the assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community‑wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Provides group educational and other activities for current or prospective program clients as assigned.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Promptly and clearly documents all client interactions along with required eligibility and demographic information using designated data bases.
• Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field‑relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
• Performs all other duties as assigned.

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three strategical critical virtues of HHS (Hungry, Humble, People Smart).

• N/A

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• One year of direct experience in the provision of human services.
• Must possess a Colorado driver’s license and state‑mandated automobile insurance.
• Must possess a personal vehicle that may be used for work‑related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

• SOAR (SSI/SSDI Outreach, Access, and…