Academic Advisor-AAOC

Southeastern Oklahoma State University’s Online and Distance Learning Department invites applications for the position of Academic Advisor.

The Academic Advisor for the Online and Distance Advising Center will work with new and current undergraduate and/or graduate students matriculating with the University in one of the online Academic Partnerships’ programs. This position works with students and faculty advisors to identify academic options, choose academic strategies, and generally achieve academic success. The advisor serves as a student resource for academic information and decision‑making strategies, assists students with advisement and enrollment, and serves as a liaison for students to answer questions regarding financial aid, billing, and any aspect of the educational experience s position coordinates with other campus offices and departments including the Learning Center, Student Support Services, Career Management Center, Center for Instructional Design and Technology, and Library to assist with academic support activities.

The position reports to the Director of the Center for Student Success.

• Communicates with prospective students regarding transfer evaluation, program acceptance, and graduation requirements.
• Creates an individualized degree plan for each student and ensures the plan is on file in Colleague Self‑Service.
• Identifies admissions and financial aid problems for new and current students and assists them with resolution.
• Ensures students understand how to navigate Colleague Self‑Service and Canvas online classroom.
• For admitted students seeking to transfer credits, sends a copy of the student’s transcript(s), course description(s), and prior course syllabus(s) to the program coordinator/director for review and/or approval. Informs the students of the decision and memorializes all communication.
• Ensures matriculated students receive information on program, steps in registration, and other support/student services.
• Provides advising services for new and current students including assistance with planning and registration.
• Memorializes all communication with students regarding enrollment, matriculation, and other enrollment‑related activities.
• Evaluates all assigned students’ progress toward degree completion each semester.
• Develops and maintains tracking system for student advisees. Develops intervention strategies accordingly.
• Collaborates with faculty to ensure degree plans and program guidelines/requirements materials are current.
• Provides/assists departments with degree clearance documentation.
• Each semester proactively communicates with all assigned students to support continued enrollment.
• Provides timely response to students requesting support.
• Serves as a resource to students and an advocate in helping navigate University systems.
• Provides basic, front‑line Colleague financial aid and business services support to students.
• Assists in reintegration steps for students to complete their degrees.
• Works with departments including Learning Center, SSS, CIDT, and Library as well as faculty to assist with development and implementation of academic support activities for students.

• Maintains and updates student contact and registration records and student completion report to Director of Center for Student Success, academic departments, and administration.
• Assists academic departments with expected enrollment reports.
• Provides activity and completion reports to academic departments and administration as requested.

• Works with Registrar and external partners to identify non‑completers and establish reintegration plan.
• Serves as department liaison for transfer evaluation and program acceptance.
• Supports other professional advisors as needed.
• Assists faculty with resolving course wait list issues.
• Participates in divisional and departmental professional development training sessions.
• Adjusts office hours in non‑traditional times (past 5:00 pm or on weekends) as needed to meet student demand during peak enrollment times.
• Other duties as assigned by the Director of the Center for Student Success.