Bilingual Casino Host

Must be bilingual/fluent in Spanish and English

Must be bilingual/fluent in Spanish and English

The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. You will report to the Director of Player Development.

Must be fluent in Spanish.

• The primary tasks for the Casino Host include the execution of Player Greets on the gaming floor, social events, special promotions, and concerts, which includes managing the event ticketing process.
• The Casino Host will help identify new guests on the casino floor who meet the hosting criteria, while ensuring that the focus remains on currently hosted guests.
• They are also responsible for resolving service failures when encountered, taking immediate action to fill service gaps, and cementing player loyalty with our VIP Guests _._
• In difficult situations, they must resolve issues with guests in a calm, professional, and prudent manner.
• You will evaluate a player’s current and potential worth according to the parameters of the compensating guidelines to build loyalty and maximize return on investment.
• It is expected that 90% of their time is to be spent greeting and acknowledging VIP Guests on the casino floor while providing superior guest service _._
• As a Casino Host you will enforce compliance of all applicable rules, regulations, laws and policies.
• Identify methods to increase efficiency and improve products or services.
• Perform other tasks as assigned by management.

• Knowledge of standard computer applications.
• Demonstrate a knowledge of marketing, promotions and overall casino knowledge.
• You must have decision-making skills, along with the ability to resolve escalated guest issues.
• Two (2) years prior customer service-related experience.

Job Identification: 29122

Job Category:
Gaming

Posting Date: 10/07/2026, 7:12 PM

Job Schedule:

Full time

On-Site/Remote:
On-Site