Business Analyst - Loan Operations

Position: Business Analyst I - Loan Operations
We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here.

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* Proactively collaborate with business units to analyze processes, critically evaluate information gathered from multiple sources, reconcile conflicts, dissect high-level information into details, condense low-level information into general understanding, and distinguish user requests underlying true needs to drive successful business requirements.
* Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
* Administer specified lending related software, development, and improvements including screen and interface designs, programming, upgrading, testing, and support.
* Collaborate with system developers and subject matter experts to establish the technical requirements and analyze tradeoffs between usability and performance needs to provide technological solutions for process improvements.
* Support business units by serving as liaison driving and testing improvements with technology teams.
* Provide support to business units analyzing and prioritizing information and reporting requests and provide queries and report solutions with timely delivery.
* Excellent verbal and written communications skills and the ability to interact professionally with a diverse group; executives, managers, and subject matter experts.
* Proactively communicate staffing needs, project status, roadblocks, and methods to improve department to supervisor.
* Display professionalism in appearance, verbal and written communications, and interactions with a diverse group; executives, managers, and subject matter experts.
* Travel to other locations to gather requirements, train, and other functions required as it relates to developing and delivering software, technology, and reporting solutions.
* Complete all required compliance exams annually.
* Adhere to all First United Bank Policies and Procedures.
* Performs other duties as requested by Executive Management or Supervisor.
* High School Diploma
* Bachelor’s degree or at least one year experience in Business, Computer Science, MIS, business analyst, software administration, lending, operations, or other related field
* Experience with Microsoft systems including Excel
* Understanding of data queries and report writing using systems like Crystal Reports, SSRS, Power BI Report Writer, AS400, Query, SQL, RPG, CL
* Understanding of software system administration
* Strong organizational skills with ability to participate in multiple projects/tasks at a time; adjust priorities.
* Excellent communication, analysis, and problem-solving skills. Must be able to take complex process information and translate into written requirements.
* Takes initiative in development and completion of tasks and projects
* Strong interpersonal skills and ability to work well with a wide variety of people
* Willingness to accept additional responsibilities.
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