Deposit Operations Account Servicing Manager

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Deposit Operations Account Servicing Manager

Summary

At First United, our purpose is to inspire and empower others to Spend Life Wisely. We are committed to creating a culture that develops our people, strengthens our communities, and delivers exceptional customer experiences through operational excellence and servant leadership.

The Deposit Operations Account Servicing Manager plays a critical role in supporting that purpose by leading the people, processes, and operational execution that support First United’s deposit servicing functions. This role helps bring the Deposit & Treasury Management Operations vision to life by developing high-performing teams, strengthening operational capabilities, and fostering a culture of continuous improvement that enables us to SERVE customers seamlessly, the first time, every time.

Position Summary

The Deposit Operations Account Servicing Manager serves as the accountable leader for the execution, performance, and continuous improvement of First United’s deposit operations servicing functions. This leader is responsible for ensuring operational excellence across account servicing, teller support, item processing, exception management, and specialized deposit servicing activities.

Aligned with the vision of Deposit & Treasury Management Operations, this position develops high-performing leaders and teams, strengthens operational capabilities, ensures sound risk management practices, and creates an environment where employees can serve customers seamlessly, the first time, every time.

This role balances people leadership, service delivery, regulatory compliance, and process improvement to deliver consistent, scalable, and customer-focused outcomes.

Functional Oversight

The Deposit Operations Account Servicing Manager provides leadership and oversight for:

• Account Support & Maintenance
• New Account Review & Support
• Exception Item Processing (EIP)
• Item Processing (IP)
• Regulation CC Research & Administration
• Deposit Account Research & Resolution
• Specialty Deposit Servicing Functions
• Deposit Account Servicing Administration Functions
• Garnishments, Levies, Subpoenas, and Legal Processing Coordination
• Operational readiness and servicing support for deposit-related products and services

Primary Responsibilities

Operational Leadership

• Lead the day-to-day execution of deposit servicing functions, ensuring timely, accurate, compliant, and customer-focused service delivery.
• Establish and maintain performance expectations, operational standards, service level objectives, and quality measures across all areas of responsibility.
• Drive consistency, efficiency, and accountability throughout the deposit servicing organization.
• Ensure adequate staffing, capacity planning, workload balancing, and workforce readiness to meet customer and business needs.
• Support operational readiness for new products, services, regulatory requirements, and process changes impacting deposit operations.

People Leadership & Development

• Lead, coach, and develop managers, supervisors, and operational teams.
• Build a culture of accountability, engagement, collaboration, and continuous learning.
• Develop subject matter expertise and leadership capabilities…