Accounting Administrator

ACCOUNTS RECEIVABLE ADMINISTRATOR – CCIS FINANCE

Are you a detail-oriented finance professional with a passion for accurate billing, customer account management and delivering excellent financial support? Are you looking for an opportunity to develop your accounts receivable expertise within a global logistics environment?

CCIS is seeking an Accounts Receivable Administrator to join the CMA CGM Inland Services. Finance team in Durban, South Africa.

This role is ideal for an organised and customer-focused finance professional with a strong understanding of accounts receivable, customer invoicing, collections, reconciliations and billing processes. The Accounts Receivable Administrator will play an important role in ensuring the accuracy and timeliness of customer billing, maintaining accurate customer accounts, monitoring outstanding balances and supporting effective cash collection.

The role provides operational accounts receivable support across invoicing, credit notes, customer account administration, collections, dispute resolution, payment allocation, reconciliations and month-end activities, while ensuring compliance with company policies, customer requirements and financial controls.

Customer Invoicing & Billing

• Process customer invoices accurately and timeously in Cargo Wise and Container chain in accordance with WIPS.
• Prepare Accounts Receivable credit notes in line with Group policy for approval by the AR Accountant/Manager.
• Review invoices for accuracy and completeness, including rates, supporting documentation, transport orders, storage reports and billing instructions.
• Ensure customer invoices comply with company policies, procedures and customer-specific requirements.
• Prepare and maintain customer billing schedules.
• Prepare and maintain WIP reports.
• Ensure invoices and supporting documentation are issued to customers within agreed turnaround times.
• Confirm that customers have received invoices and supporting documentation.
• Respect accounting periods and ensure transactions are processed in accordance with AR/GL cut-off requirements.

Accounts Receivable & Collections

• Monitor customer payment commitments and follow up on outstanding accounts.
• Conduct collection calls and communicate with customers regarding overdue balances.
• Prepare and distribute weekly Accounts Receivable ageing reports for the CCIS office, including the EMEA USD report.
• Receipt customer payments and allocate payments accurately against outstanding invoices.
• Report Accounts Receivable risks, overdue balances and customer account concerns to the AR Accountant.
• Provide management with revenue and cash collection forecasts.
• Support the AR Accountant with the preparation of litigation and debt recovery files where required.

Customer Account Administration

• Create customer accounts on Cargo Wise and Container chain where required, ensuring all necessary documentation is obtained.
• Maintain accurate and up-to-date customer master data and account information.
• Assist with customer onboarding and ensure all required documentation is obtained and maintained.
• Review systems and identify potential duplicate customer accounts.
• Maintain accurate customer records in accordance with company requirements.

Reconciliations & Month-End

• Perform month-end reconciliations between Cargo Wise, Container chain and Sage to ensure revenue is accurately aligned and system balances are reconciled.
• Investigate discrepancies and follow up on outstanding reconciling items.
• Support monthly Accounts Receivable processes and ensure reporting deadlines are achieved.
• Ensure accurate and complete financial information is available for reporting purposes.
• Assist with the preparation of information required for weekly and monthly customer meetings.

Queries, Disputes & Business Support

• Address customer billing queries and coordinate the resolution of invoice disputes and RFIs.
• Escalate unresolved billing issues and disputed invoices to the AR Accountant within agreed timelines.
• Assist the Transport department with resolving RFIs and finance-related queries.
• Work closely with Operations, Finance and other internal stakeholders to resolve billing and customer account issues.
• Maintain strong customer relationships through proactive communication and effective service delivery.
• Prepare relevant information for customer meetings on a weekly and monthly basis.
• Support continuous improvement within Accounts Receivable processes and activities.
• Perform additional duties and responsibilities as…