Operational Finance Controller

Job Description

• Intermediate Excel skills (VLOOKUP, pivot tables, recon skills).
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet strict deadlines.
• Excellent communication and analytical thinking.
• High level of integrity and accountability.
• Team leadership and coordination skills.

• Prepare monthly invoicing batches for the customer base for review by the Management Accountant.
• Ensure all billing data is accurately captured in the CRM before invoice generation.
• Reconcile invoices to supplier accounts and identify billing discrepancies for review with the Finance team.
• Support the month‑end revenue process by providing accurate billing and operational data.
• Ensure billing aligns with customer contract terms and agreed pricing structures.
• Analysis of Debtor collectability and recoverability to assist the Debtors Admin team and maintain the Provision for Bad Debts schedule.
• Ensure activation, suspension, and termination workflows are correctly updated financially.

• Compile the monthly Debit Order batches and supporting reconciliations for review by the Management Accountant.
• Validate customer banking information and ensure accuracy before Debit Order submission.
• Reconcile debit order results and investigate unpaid/deferred transactions

• Become the financial custodian of the Hollywood Connect CRM system (Splynx).
• Ensure activation, suspension, and termination workflows are correctly updated financially.
• Conduct routine data quality audits and rectify inconsistencies.

• Support the operations team with financial insights for customer escalations, provisioning delays, and service disputes.
• Assist the creation of commercial reports to enhance profitability.
• Assist with cost allocation and revenue assurance linked to the ISP.
• Provide financial inputs for operational process improvements.
• Assist with ad‑hoc financial reporting and reconciliations.

• Assist the Finance team with Management Account deliverables and reporting.

• Finance related degree/diploma.
• Articles Preferred however not compulsory.
• 1–2 years’ experience in a financial operations or accounting role.
• ISP or telecommunications industry experience (highly advantageous).
• Basic understanding of accounting principles (Accrual principles etc.)
• Experience in CRM systems (ISP‑related CRM experience advantageous).
• Intermediate Excel skills (VLOOKUP, pivot tables, recon skills).
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet strict deadlines.
• Excellent communication and analytical thinking.
• High level of integrity and accountability.
• Team leadership and coordination skills