Credit Controller - Debtors & Collections

CREDIT CONTROLLER -- DEBTORS & COLLECTIONS

Location: Durban | Office Based
Salary: R15,000 -- R18,000 per month, depending on experience
Industry: Temporary Employment Services / Labour Broking

Our client is looking for an experienced Credit Controller to join their finance team and take responsibility for the active management and collection of a substantial B2B debtor book.

This is a hands-on collections position suited to someone who is confident dealing directly with customers, following up overdue accounts, resolving payment issues and driving outstanding balances through to payment.

• Manage and actively collect against an allocated B2B debtor book.
• Conduct daily telephone and email follow-ups on overdue accounts.
• Obtain firm payment commitments and follow up until payment is received.
• Monitor debtor ageing and prioritise overdue and high-value accounts.
• Identify the reason for non-payment and take ownership of resolving the issue.
• Perform customer account reconciliations and investigate discrepancies.
• Resolve queries relating to invoices, credit notes, payments and account balances.
• Obtain remittance advices and follow up on outstanding payments.
• Investigate short payments, unidentified payments and reconciling items.
• Liaise directly with customer Finance and Accounts Payable departments.
• Monitor customers against agreed payment terms and identify deteriorating payment patterns.
• Escalate high-risk, long-outstanding or problematic accounts to the Finance Manager.
• Maintain accurate collection notes and follow-up records.
• Prepare regular collection schedules and provide accurate payment forecasts.
• Work closely with Finance, Operations, Payroll, Invoicing and Account Management to resolve issues preventing payment.

• Matric / Grade 12.
• Minimum 3 years' hands-on experience in Credit Control, Debtors or Collections.
• Proven track record of actively collecting overdue B2B accounts.
• Experience managing a substantial debtor book.
• Strong experience in customer account reconciliations.
• Experience dealing directly with customer Finance / Accounts Payable departments.
• Good understanding of debtor ageing, payment allocations, credit notes and reconciliations.
• Strong Microsoft Excel skills.
• Experience with Sage, Pastel or similar accounting systems advantageous.
• Excellent communication and telephone skills.
• Strong attention to detail and numerical accuracy.
• Ability to work under pressure and meet collection deadlines.

Experience with in Temporary Employment Services (TES), labour broking, recruitment, staffing, payroll services, logistics, security, facilities management or another high-volume B2B service environment will be advantageous.

We are looking for a hands-on collector
, not someone whose experience is limited to sending statements and processing debtor administration.

You must be confident making collection calls, dealing with difficult or overdue accounts, obtaining payment commitments and following through until the money is received.

You should be persistent and commercially assertive while maintaining professional relationships with customers.

• Collections against monthly targets
• Reduction of overdue debt
• Collection within agreed payment terms
• Effective follow-up of outstanding accounts
• Accurate debtor reconciliations and payment allocations
• Resolution of account and invoice queries
• Accurate collection forecasting
• Identification and escalation of collection risks

If you have a proven track record in B2B credit control and collections and are ready to take ownership of a substantial debtor book, we would like to hear from you.