National Suport Officer

Islamic Relief South Africa (IRSA) is a member of Islamic Relief Worldwide (IRW), a UK based international relief and development charity, which aims to alleviate the suffering of the world’s poorest people.

Position
Title:National Support Officer – Programmes Department

Organisation:Islamic Relief South Africa

Location: Durban

Islamic Relief South Africa (IRSA) is an independently registered NGO affiliated with Islamic Relief Worldwide (IRW), the world’s largest, independent Muslim humanitarian organization. Islamic Relief’s mission is to help the poor and those in need regardless of race, colour, political affiliation, gender or belief to live sustainable, self-reliant lives within safe and caring communities.

The National Support Officer provides administrative, coordination, consolidation, and information-management support to facilitate effective oversight of the Programmes Department. The role does not exercise line management or decision-making authority over any staff. Instead, it supports by:

• Consolidating inputs from roles that report to the HoP.
• Tracking actions, deadlines, and documentation.
• Supporting planning, reporting, and follow-up processes.
• Ensuring information flows efficiently across the departments/regions.

A.
Administrative&
Coordination
Support
ona
National
Level:

• Provide dedicated administrative and coordination support
• Manage follow-ups, reminders, and tracking of actions items
• Coordinate information requests issued by the HoP to the National Coordinators/ managers, Programme Managers, RPPCs, and support functions
• Compile inputs received from different roles for HoP review (without altering authority or content ownership).

B.
Planning&
Performance
Tracking(Support
Function):

• Support consolidation of quarterly and annual operational plans submitted by Programme Managers.
• Maintain trackers for:
  Operational plans submission, KPI submissions, Reporting timelines, Cross-cutting risks and challenges.
• Track completion status and escalate gaps to the HoP only, not directly to line staff.

C.
Reporting&
Documentation
Support:

• Coordinate compilation of:
  Quarterly programme reports, Annual Programmes Department reports.
• Ensure reports are:
  Submitted on time, structured consistently, properly filed and version controlled.
• Support linking reports to approved KPIs and operational plans, without evaluating performance independently.

D.
Meetings, Minutes&
Follow-
Up:

• Coordinate meetings convened by the HoP (leadership engagements, reviews).
• Prepare agendas in consultation with the HoP.
• Take accurate minutes and circulate action points.
• Track agreed actions and timelines and report progress to the HoP.

E.
Information
Management&
Quality
Support:

• Maintain organized electronic and hard-copy filing systems for the Programmes Department.
• Support document reviews for:
  Completeness, Consistency, Alignment with agreed templates.
• Support preparation of briefing packs and summaries for internal and external engagements.
• Liaise with the relevant team members to develop and finalise the Programmes Newsletter (Ubuntu), ensuring key programme achievements, impact stories, updates, and highlights are properly captured.
• Liaise with the subordinates and support departments only for coordination and information purposes.
• The role does not issue instructions to these functions and does not replace reporting lines.

G.
General
Support
Duties:

• Arrange logistics, travel, scheduling, and documentation linked to the HoP’s responsibilities.
• Support digitization and continuous improvement of programme administrative system.
• Support the PDM where needed.
• Perform any other support tasks assigned by the HoP.

• Microsoft office programs, MIS, and AI…