More jobs:
Service Controller; Refrigeration Umgeni
Job in
Durban, 3611, South Africa
Listed on 2026-10-12
Listing for:
Hewitt Colenbrander Recruitment / HC Recruit
Full Time
position Listed on 2026-10-12
Job specializations:
-
Business
Office Administrator/ Coordinator
Job Description & How to Apply Below
Technical Competencies &
Experience:
- Manage end-to-end service requests for both warranty and out-of-warranty cases to ensure seamless resolution.
- Audit and verify critical call dataâincluding customer details, equipment models, serial numbers, proofs of purchase, and diagnosticsâprior to logging.
- Coordinate technician and agent scheduling while maintaining clear, proactive communication with customers and dealers.
- Generate and distribute precise documentation, including field job cards and agent purchase orders (POs).
- Oversee inventory logistics by sourcing spare parts and tracking follow-up visits delayed by component availability.
- Monitor service pipelines by tracking open cases, rescheduled visits, repeat service calls, and stakeholder feedback.
- Facilitate commercial resolutions by preparing and validating advanced financial credits (AFC), exchanges, and return requests with complete supporting documentation.
- Reconcile vendor financial documents by auditing agent invoices against original work orders and POs to ensure billing accuracy.
Competencies:
- Proven team leadership
- Highly organized
- Exceptional interpersonal and communication skills
- Strategic critical thinker
- Collaborative team player
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