Ordev: Client Services Manager

Ordev is a hospitality-focused technology company that helps restaurants access and manage a variety of sales channels and services through a single, integrated platform. By consolidating key tools and providers, Ordev reduces operational complexity at the point of sale and supports the digital transformation of the restaurant industry. The platform is designed to free up time and resources so restaurants can focus on food quality and guest experience.

Ordev partners closely with restaurants to streamline operations, improve efficiency, and drive sustainable business growth. The team is committed to helping hospitality businesses reach the next level through practical, user-friendly solutions.

The Client Services Manager role at Ordev is a full-time, on-site position based in Durban. This role is responsible for managing relationships with restaurant clients, serving as their primary point of contact for onboarding, support, and ongoing account management. Day-to-day activities include understanding client needs, coordinating service delivery, addressing issues promptly, and ensuring the platform is used effectively to support restaurant operations.

The Client Services Manager will monitor client performance metrics, gather feedback, and collaborate with internal teams to improve services and client satisfaction. The role also involves preparing reports, leading client review meetings, and proactively identifying opportunities to enhance value for each account.

• Strong Client Services and Customer Service skills, with experience managing customer relationships in a B2B or hospitality environment.
• Demonstrated focus on Customer Satisfaction, including the ability to resolve issues efficiently and maintain long-term client trust.
• Solid Analytical Skills to interpret client data, identify trends, and recommend improvements to service delivery and performance.
• Excellent Communication skills, both written and verbal, with the ability to explain technical or operational concepts in clear, accessible language.
• Experience in the hospitality or restaurant industry, or working with SaaS or digital platforms, is highly beneficial.
• Proven organisational and time-management abilities, with capacity to handle multiple client accounts and priorities.
• Comfort working in an on-site, client-facing environment and collaborating with cross-functional internal teams.
• Relevant diploma or degree in Business, Hospitality Management, Communications, or a related field is preferred.