Help Desk Operator

About Us

Tsebo Facilities Solutions is recruiting a Help Desk Operator to provide professional, efficient support at Inkosi Albert Luthuli Central Hospital. The role involves answering calls, logging faults accurately, coordinating service providers and ensuring excellent customer service. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity.

We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell

• Answer and log calls accurately on the Help Desk system.
• Categorise, prioritise and assign calls to relevant service providers.
• Follow up on outstanding calls and escalate delays where necessary
• Handle callers professionally and assist with queries.
• Generate basic reports and provide feedback to the Operations Manager.
• Comply with Tsebo SHEQ standards and procedures.

Technical / Functional Skills

• Strong telephone etiquette and communication skills.
• Accurate data capturing and attention to detail.
• Ability to prioritise and manage multiple calls/tasks.
• Knowledge of IALCH site layout (advantage).

Behavioural Competencies

• Energetic, punctual and reliable.
• Approachable, friendly and customer-focused.
• Works well under pressure and handles difficult callers with professionalism.
• Self-motivated and able to work independently and in a team.

• Grade 12 (Matric).
• 1–2 years’ experience in a help desk, call centre or customer service environment.
• Computer literacy (MS Word, Excel).